Long Table logo
Long Table logo

All articles

ShippingUpdated 6 minutes ago

These are the shipments from our busiest day ever in 2021. It's 91 boxes - about 18,200 pancakes. Right now we're preparing to ship about 180 stacks like these. That's 3,276,000 pancakes!

We're on schedule!

We know you're waiting a long time for these pancakes, and we appreciate your patience.

We are on schedule for all deliveries.

Shipping Schedule

We are shipping in three rounds. Round 1, Round 2 & Back Order.  

Which round you are in was on the product page when you ordered, it was at checkout, and most importantly it appears on your order confirmation email as a line item, right under the item you ordered -  which means you can look it up in your inbox. 

Round 1 Order: if your order was labeled Round 1 Order, it will ship starting Jan 29th.

Round 2 (Pre-order): If your order is labeled Round 2 (Pre-order), it will ship starting March 14th. (We'll keep you updated, don't worry.)

Back Order: If your order is labeled Backorder Item, then you are first in line for the best pancakes in the world!

Right now, most but not all of Back Orders are ahead of schedule and will start going out with the Round 2 orders starting March 14th.  

The fastest way to manage your order and access customer service of all kinds is at longtablepancakes.com by clicking the little chat icon in the lower right corner. (Having your order number handy will be helpful.)

From there you can manage your order in all sorts of ways or contact our hardworking customer service team. 

Dreams take work.

Keeping all these orders on schedule has not been easy to achieve!

We did our homework on prior Shark Tank brands. And we thought we might field 5,000 orders in two weeks. But you placed 5,000 orders while our pitch was still airing. 

You took our calculated predictions about going on Shark Tank and you smashed them in 15 minutes. You took our secret hopes about going on Shark Tank and you blew past those in a half hour. You took our wildest dreams about going on Shark Tank and you rocketed past those in less than one day. 

And the orders just. keep. coming. 

So we are working hard as a lumberjack on a full belly of flapjacks to keep our shipping promises. The 1988 Volvo that used to carry our boxes to the post office finally gets to enjoy a comfortable retirement. 

Right now we are scheduling 3 semi trucks to deliver your pancakes to fulfillment warehouses in Illinois and California, to make sure you get your cakes as fast as possible. 

Thank you. 

I've said it before and I'll say it again: the Sharks didn't choose to help grow this business; you did. You are making it possible for us to create good jobs, offer contracts to farmers, and build the business of our dreams. 

What is the cost of shipping?

Shipping is free on all orders over $60. Shipping is $10 on orders under $60.

Do you offer expedited shipping?

We do not offer expedited shipping at this time.

Where do you ship to?

We currently ship to all 50 US States. We do not currently ship outside this area.

All shipping is carbon neutral - powered by Shopify Planet.

Was this article helpful?